FAQ

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Frequently Asked Questions

How much does delivery cost?

Where do you deliver?

Can you deliver upstairs?

When will I receive my order?

Are items in stock?

What happens if my order is lost or damaged in transit?

What happens if my item is faulty?

What if I have ordered the wrong item or changed my mind?

Are products assembled?

Can I pickup my items?

How much does delivery cost?

At the moment our shopping cart calculates shipping for Adelaide customers only.
To calculate your delivery costs, please add the items you wish to purchase to the shopping cart and use the shipping calculator. Delivery is based on ground level locations only.
As a rough guide, freight charges are flat rate; as follows:

Adelaide Metro | $80

All other areas | Price on Application

*ground level only

Big and bulky items, large orders, delivery to upper levels or other unforeseen factors may incur additional freight charges as they are outside of our standard delivery criteria. We will contact you before processing your order to confirm this charge. Please call us on 08 8211 9229 prior to placing your order if you have any concerns or if you would like a quote prior to ordering.

Freight outside of the Adelaide Metro area is currently unable to be calculated by the website. In this instance, please send us an email to sales@officefurnitureplus.com.au or call us on 08 8211 9229 with the products you wish to order and the destination post code and we will get a shipping quote for you.

If you would like to organise your own freight, you can do so. Just select “local pickup” in the cart and let us know you will be arranging your own freight. We can provide you with box dimensions and weights if required.

Where do you deliver?

We deliver Australia Wide. However, we are unable to deliver to PO Boxes or other unstaffed delivery points, we can only deliver to physical addresses.

Can you deliver upstairs?

Yes, we can deliver upstairs, but there may be additional charges. We will contact you before processing your order to confirm any additional charges.

When will I receive my order?

We deliver between Monday – Friday during business hours. Metro deliveries tend to take 3-5 working days, but can often be quicker depending upon your location. Regional location take about 4-8 working days, but may be longer if you are in an especially remote area.

These times are estimates only.

Are items in stock?

The stock levels on the web site are a guide only. We have several warehouses and stock levels can change quickly. On some occasions your items may be on backorder if your local warehouse is out of stock. These backorder items will be delivered to you at a later date, or in some instances we can offer alternative items. We will contact you before we process your order to advise of any out of stock items. If you require an item urgently, please call us first on 08 8211 9229 and we will check if the item is in stock.

What happens if my order is lost or damaged in transit?

We use fully insured carriers as occasionally items are lost or damaged in transit. A replacement will be provided in case an item is lost or damaged by the carrier. Please notify us in writing of any issues and provide evidence of any damage (we require photos emailed to sales@officefurnitureplus.com.au) within 3 days of receiving your item. Please inspect all items for damage before signing for delivery and refuse delivery of any damaged items.

What happens if my item is faulty?

Faulty items can be replaced at no cost to you. Please notify us in writing of any issues and provide evidence of any damage (we require photos emailed to sales@officefurnitureplus.com.au) within 3 days of receiving your item.

What if I have ordered the wrong item or changed my mind?

If you change your mind, or order the wrong product in error, you will be charged a 15% restocking fee and return freight. Items must be in their original packaging in order for us to be able to accept them as a return. Please advise us within 3 days of receiving your order. When you are placing your order through the website, please check and make sure you have selected the correct product, options, size, colour, etc. If you are matching existing furniture, we can send out a colour sample card first to make colour matching easier.

Are products assembled?

All products are delivered flat packed. An assembly and installation service is available in most areas, please contact us on 08 8211 9229 or email sales@officefurnitureplus.com.au to discuss options.

Can I pickup my items?

We do allow pickups from the following locations:

South Australia, Hendon 5014
Some items are available for pickup from other states, please contact us to discuss.

We are unable to offer payment options at pickup, as the warehouse is not equipped to receive payments. Full payment is required before your order will be processed. Pickups are available between Monday – Friday between 9 am and 5 pm and Saturday from 10 am – 3 pm.